Refund policy

Returns & Refund Policy

We hope you love your Barton Barn Pottery purchase. If you need to return an item, please read the following carefully.

Returns Window Returns are accepted within 14 days of purchase on items that are unused and in their original, unopened condition.

Damaged or Faulty Items If your item has arrived damaged, please contact us as soon as possible with photographic evidence of the damage. In this case, return postage will be covered by Barton Barn Pottery and we will offer either a full refund or a replacement — whichever you prefer.

Unwanted Items If you have changed your mind and wish to return an unused, unopened item, you are welcome to do so within 14 days of purchase. Please note that return postage costs are the responsibility of the customer in this instance.

How to Return Before sending any item back, you must contact us first to obtain a return code. This code must be enclosed with your returned item. Please be aware that refunds or replacements cannot be processed without a valid return code.

Order Cancellations If you need to cancel an order, please do so within 24 hours of placing it by contacting us directly.